technology

Repairability indices: a web platform to list them all in one place


It was on the initiative of Gifam (a group of home appliance brands) that Agoragroup (after-sales service giant in France, which works with 2,500 repairers) developed an internet platform aggregating all the repairability indices of the market. A missing link between manufacturers who calculate the repairability index themselves (see “How it is calculated”), distributors who are legally required to display it, and consumers who will now have an easy-to-use site at their disposal. access to view it. Her name ? Monindexdereparabilite.fr.

Following the beginnings of the Hamon law of 2015, obliging for the first time the manufacturers of certain household appliances to communicate the duration of the availability of their spare parts, the repairability index came into force on January 1, 2021 as a flagship measure of the Agec law (Anti-waste for a circular economy). A device which currently concerns five categories of products (smartphones, computers, televisions, porthole washing machines and lawnmowers) – and therefore already hundreds of references -, and which will be enriched on November 4, 2022 by four new families : dishwashers, vacuum cleaners (robots, corded and cordless), top washing machines and high-pressure cleaners.

While the recent publication of the fifth Fnac-Darty after-sales service barometer was an opportunity to validate, with supporting figures, the interest of the repairability index, this first assessment is therefore accompanied by the launch of this new platform. , imagined by Gifam and responding to the problems of manufacturers, retailers and consumers. Moreover, although Gifam essentially represents the interests of household appliance brands, it should be noted that this platform will display all repairability indices, including those of smartphones or computers, for example.

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For manufacturers, it will be more comfortable to refer resellers looking for this information to this online platform, where they can consult the simplified and graphical presentation of the index, or access the complete rating grid. On the reseller side, it is also the assurance of being able to access the information to be displayed in stores, in the catalog or to be communicated to customers in a practical and rapid manner. “Currently, there are small retailers who are lost with the repairability index. We think for example of the small kitchen designer who offers built-in dishwashers in his quotes, and who will very soon have to display the repairability index It’s a source of stress for some of them, but with a website listing all the information, the changeover will be much easier.”explains Véronique Denise, president of Gifam and Beko France.

Soon thousands of repairability indices accessible in the same place

Just put online in beta version, Monindicedereparabilite.fr is not yet the exhaustive site that it promises to be as of November 4, the date of the extension of the repairability index to new categories of products. Indeed, it is launched with 28 partner brands (mainly household appliances) who undertake to put the indices of their products concerned online on the platform, the rest of the information offered being automatically sucked from the public sites where the indices are displayed (at retailers or directly on the manufacturers’ institutional sites).

Visually, it is easy to identify the products whose data have been voluntarily put online by the manufacturers, since these products benefit from a more visual and readable enhancement of the information transmitted by this index. Enough to allow the consumer to identify if a product is easily removable, if its repairs are well documented or if its manufacturer undertakes to offer spare parts over a sufficiently long period. Those who wish to access even more complete information can of course, if they wish, consult the complete product rating matrix.

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A “profitless” initiative

Asked about the economic model of the platform, Emmanuel Benoit, CEO of Agoragroup, points out point blank “don’t want to make money with this site”. “The partner manufacturers finance the development, hosting and maintenance of the platform to the tune of a few thousand euros per year. For Agoragroup, this is a neutral operation. Resellers can access all the information free of charge, and c This is also the case for consumers. We are here really in a process of aggregating information and simplifying its availability for all, at a time when several new hundreds, if not thousands, of new references will integrate the repairability index”he explains.

“The site does not display any advertising. No brand will be highlighted more than another. No brand will be forgotten either. There is really no commercial aspect behind this site, it is a mission of public interest necessary for the whole sector”abounds Véronique Denise, who sees in it a response to the strong constraint represented by the communication of the indices of repairability and their possible update for all the products concerned to all the resellers. “With this platform, a brand can direct all resellers to a single portal where it publishes all the information. This is something we have been thinking about at Gifam for about a year and it took us nine months of work with Agoragroup to give birth to this solution”she adds.

Gifam likes to present this site as evolutionary and its leaders, indeed, already have some ideas concerning its future improvements. Without necessarily validating these tracks, it may be a question of also providing information on the energy labels of the products, which is clearly in tune with the times. In addition, the future provisions of the Agec law, which will encourage the adoption in France of a sustainability index by 2024, will undoubtedly force Monindicedereparabilite.fr to enrich itself with new data. Indeed, in the future, “Manufacturers will probably have to be even more transparent by providing data such as the percentage of recycled and/or recyclable materials present in their devices, or even the nature of the inks used on their packaging”says the president of Gifam.

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